Performance Pledge

a. General information on planning matters

(i) Oral enquiries

Straightforward case

On the spot/by phone

95

Complicated case

within 3 working days

95

(ii) Written enquiries

Straightforward case

within 5 working days

95

Complicated case

within 3 weeks

95

b. Investigation on alleged unauthorized
development

Inspect site and reply

within 4 weeks

95

c. Processing of development proposal

Assess development proposal and reply

within 3 months

90

d. Handling of complaints

(i) Straightforward oral and written complaints

within 8 working days

90

(ii) Complicated oral and written complaints

within 1 month

85

e. Services related to the work of Town
Planning Board (TPB)

(i)  Issue notification of TPB's / its committees'
decision on planning application / review /
representation / comment / further representation /
s.12A application for amendment to statutory plan

within 7 working days
from confirmation of
minutes of meeting

95

(ii) Process application for amendment to
previously granted s.16 planning permission
and issue notification of the Director's
decision under TPB's delegated authority

within 6 weeks

90

(iii) Issue notification of decision on submission of
master layout plan under s.4A(3) of the Town
Planning Ordinance

within 6 weeks

90

(iv)  Issue notification of decision on submission for
the purpose of compliance with approval conditions
imposed by TPB

within 6 weeks

95