Performance Pledge
 

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Performance Pledge 2018
Planning Department


 

Services
Targets
Achievement Targets (%)

a. General information on planning matters

   

(i) Oral enquiries

   

Straightforward case

On the spot/by phone

95

Complicated case

within 3 working days

95

(ii) Written enquiries

   

Straightforward case

within 5 working days

95

Complicated case

 

within3 weeks

95

b. Investigation on alleged unauthorized development

   

Inspect site and reply

 

within 4 weeks

95

c. Processing of development proposal

   

Assess development proposal and reply

 

within 3 months

90

d. Handling of complaints

   

(i) Straightforward oral and written complaints

within 8 working days

90

(ii) Complicated oral and written complaints

 

within 1 month

85

e. Services related to the work of Town Planning Board (TPB)

   

(i)  Issue notification of TPB's / its committees' decision on planning application / review / representation / comment / further representation / s.12A application for amendment to statutory plan

within 7 working days from confirmation of minutes of meeting

95

(ii) Process application for amendment to previously granted s.16 planning permission and issue notification of the Director's decision under TPB's delegated authority

within 6 weeks

90

(iii) Issue notification of decision on submission of master layout plan under s.4A(3) of the Town Planning Ordinance

within 6 weeks

90

(iv)  Issue notification of decision on submission for the purpose of compliance with approval conditions imposed by TPB

within 6 weeks

95

 

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  2005 Copyright | Important notices Last revision date : 27 April 2018